Questions and fixes
The problems people actually run into, and what to do.
Why do I need the TalkSage Helper?
Android only lets a separate helper app detect phone and WhatsApp calls and read the caller's
name. Google Play doesn't allow those permissions in the main app, so the Helper is installed
from talksage.ai/helper or the Galaxy Store. It has no screens of its own
to learn and does nothing but tell TalkSage when a call starts and ends.
Does the Helper read my screen or messages?
No. Its accessibility service and its notification access react only to calling apps
(WhatsApp, Telegram, Signal, Viber, Google Meet and the phone app), and only to learn whether a
call is in progress and who is calling. It never reads messages, other apps or what you type.
The transcript only has my side of the call.
Some phones don't let apps hear the other side through the earpiece. Turn the speaker on
for the call, or in TalkSage open Settings → Permissions and check that the Helper is enabled.
Calls on Bluetooth headphones or in the car aren't transcribed.
Android doesn't give apps the audio of calls routed to Bluetooth. Switch the call to the
phone's speaker or earpiece.
Nothing happens when a call starts.
Open TalkSage once, then check Settings → Permissions: every item should be green,
including battery optimisation turned off for both TalkSage and the Helper.
Is it legal to record calls?
It depends on where you and the other person are. Many places require that everyone knows
the call is recorded; some require their consent. Tell the other person before you record.
Where are my recordings kept?
On your phone, encrypted. Audio is sent to our speech-recognition provider to be turned into
text and isn't kept by us. Transcripts are sent to an AI model only when you ask for a summary
or a question.
I subscribed but the app still says Free.
Make sure the Google account that paid is the one signed in to Google Play on this phone,
then open Settings in TalkSage to refresh. If it still shows Free, email
support@talksage.ai.
How do I cancel?
Google Play → Profile → Payments & subscriptions → Subscriptions → TalkSage → Cancel.